Centric Digital's DIMENSIONS scan of more than 600 companies revealed widespread deficiency in digital channel communication when compared to best practices.

The customer experience is the most visible part of your digital strategy. When done well, the experience tells your customers and prospects a story, makes them feel connected to the brand, and enables them to easily find more information or make a purchase. But, if the experience is poor, then you’re at risk of losing customers and gaining a negative reputation.

As digital innovations create more personalized shopping transactions, customers are increasingly choosing brands on the basis of the quality of experience they have with that brand. Loyalty has become a highly personalized response, and companies must maintain a strategic awareness of changing consumer expectations as other digital leaders apply pressure to the compounded pace of change in digital innovations.

Are retail businesses providing the type of omnichannel customer experiences that today’s consumers crave?

Augmented reality could significantly reduce operational costs and facilitate more accurate decision making for companies operating in a not-so-obvious industry such as oil and gas.

Augmented and virtual reality are providing fresh methods for a more inclusive future within both the government and education sectors.

Companies often confuse fads with trends: a costly mistake. A careful examination of the origin of a trend will better predict its course and distinguish it from just another digital fashion statement.

By rolling out more in-store and online digital capabilities, retailers gain access to valuable customer data in the behavioral and transactional realms.

In the face of increasing consumer expectations for instant real-time response, Apple’s Business Chat has the opportunity to revolutionize interactions with businesses that are still limited almost exclusively to phone and email.

By increasing energy infrastructure efficiency, optimizing capital allocation, and creating new services for customers, grid edge technologies will catalyze unprecedented economic value.

Financial service institutions should seize the massive growth opportunities that the internet of things is opening up, and implement a carefully structured IoT business strategy sooner rather than later.

A new sector of AI-based solutions, “RegTech”, promises a digital transformation that will provide a pathway for financial institutions in upcoming years.

As Fortune 500 companies across industries face current or coming disruption, consulting firms must adapt to the landscape so their clients can succeed.

Mobile banking has already become the central driver of a completely customer-centered experience in the world of modern banking.