Attaining your J.D. POWER MOBILE APP CERTIFICATION measures your performance based on Voice of the Customer, justifies mobile investment, influences consumer choice, signifies industry leadership, celebrates team efforts and successes, and gives the opportunity to co-brand award announcements.
J.D. Power Voice of the Customer Evaluation
Score in the 80th Percentile of Companies Reviewed
Customers share their insight and opinions on your mobile app to answer if they feel your mobile app is high performing
Centric Digital DIMENSIONS Mobile 250
Score in the 80th Percentile of Adherence to Best Practices
Our DIMENSIONS scan answers whether or not best practices are in place to sustain a high level of performance
Centric Digital evaluates the mobile application using the 250+ best practices most predictive of mobile experience excellence.
Categories include website usability, content, branding, site organization, navigation design, user interface design, visual design, responsiveness, personalization...
Categories include organic search, social media, email, paid media, customer service...
Categories include web features, industry-specific features (banking, healthcare, etc.) Android, iOS...
Categories include CMS, CRM, e-commerce platform, social management, marketing automation, API development, IoT...
Categories include strategy, channel management, communication, digital culture (agile, data-driven), program management, product development...
Categories include: skills, digital charters, culture, team structure, learning, leadership, resourcing...
Voice of the Customer
Measure and report mobile app performance with Voice of the Customer data and best mobile best practices to meet customer expectations.
The Mobile App Certification program positions you to identify gaps and opportunities and prioritize initiatives for your mobile roadmap.
Validate your Mobile app experience, mobile roadmap, and operations roadmap. Focus budgets and teams to key mobile initiatives.
Leadership and Accolades
J.D. POWER MOBILE APP CERTIFICATION signifies a commitment to your customers and stakes a claim on leadership in mobile.
Celebrate your company's efforts and people internally and in industry circles.
Gain external recognition and influence customers by co-branding with J.D. Power on your marketing materials.