Powered by Centric Digital Dimensions™, this certification signifies operational excellence within your mobile app's user experience and internal processes.
Attaining your J.D. Power Mobile App Certification℠ measures your performance based on Voice of the Customer, justifies mobile investment, influences consumer choice, signifies industry leadership, celebrates team efforts and successes, and gives the opportunity to co-brand award announcements.
J.D. Power Voice of the Customer Evaluation
Score in the 80th Percentile of Companies Reviewed
Customers share their insight and opinions on your mobile app to answer if they feel your mobile app is high performing
Centric Digital Dimensions™ Mobile 250
Score in the 80th Percentile of Adherence to Best Practices
Our Dimensions™ scan answers whether or not best practices are in place to sustain a high level of performance
Centric Digital evaluates the mobile application using 250+ digital best practices most predictive of mobile experience excellence, a subset of its Digital Classification System (DCS), Dimensions™.
Experience Dimensions
Includes Branding Design, Content, Navigation Design, User Interface & Interaction Design, etc.
Channels Dimensions
Includes Opt-In Forms, Notification Messaging, Notification Settings, etc.
Products Dimensions
Includes Android, iOS, General Applications, Development, App Store, Features & Experience, User Interface & Visual Design, etc.
Process Dimensions
Includes Budgeting & Funding, Channel Management, Planning, Assessment & KPI Tracking, Product Development, Product & Program Management, etc.
People Dimensions
Includes Digital Organization, General Team Structure, Leadership Governance, Roles & Responsibilities, etc.
Voice of the Customer
Measure and report mobile app performance with Voice of the Customer data and best mobile best practices to meet customer expectations.
Identify Gaps
The Mobile App Certification program positions you to identify gaps and opportunities and prioritize initiatives for your mobile roadmap.
Strategic Alignment
Validate your Mobile app experience, mobile roadmap, and operations roadmap. Focus budgets and teams to key mobile initiatives.
Leadership and Accolades
J.D. Power Mobile App Certification℠ signifies a commitment to your customers and stakes a claim on leadership in mobile.
Applaud Achievements
Celebrate your company's efforts and people internally and in industry circles.
Brand Association
Gain external recognition and influence customers by co-branding with J.D. Power on your marketing materials.