June 27, 2017
To successfully reach digital maturity, your company must place customer experience at the center of digital strategy. However, in doing so, your organization faces a unique set of challenges and potential risks.
June 22, 2017
By Yvan Nasr
In contrast to the continued rise of ecommerce giants, retailers are currently seen as struggling and in immediate danger. But augmented reality, which transports in-store offerings into an ideal plane of customer satisfaction, represents an opportunity to give customers an unforgettable experience.
June 21, 2017
Retail stores face record closures and stagnating growth in comparison to their ecommerce competitors. Here are five companies facing that trend by leveraging their in-store offerings with digital innovation to deliver a new premium in customer experience.
June 15, 2017
When companies undergo digital transformation, they necessarily and strategically establish a position in the Internet of Things (IoT): the context where the new normal of user experience and data-informed personalization is realized.
June 13, 2017
Personalization, dominant in 2017, is focused on creating an experience that simultaneously feels familiar and new. Finding the right balance of utilizing data effectively and in a way that seems...
June 02, 2017
By Tom Sunshine
Benchmarked by industry forerunners and expanding explosively by its own methodology, the best customer experiences in natural language processing (NLP) are found through continued and correct application: a surprisingly difficult...