Customer Experience

June 21, 2017

5 Retail Companies with Envy-Worthy Customer Experience

By Thomas Preston

On Customer Experience

Retail stores face record closures and stagnating growth in comparison to their ecommerce competitors. Here are five companies facing that trend by leveraging their in-store offerings with digital innovation to deliver a new premium in customer experience.

May 17, 2017

Bridging The Retail/Digital Divide In Customer Experience Marketing

By Jared Stevenson

On Customer Experience

As their market share is challenged by dedicated ecommerce sites, retailers are adopting several digital strategies that enable them to compete in the new omnichannel competitive space. Ecommerce is conquering retail...

February 16, 2017

How Target Improved Sales and Omnichannel Customer Experience Through RFID

By Stephen Sullivan

On Customer Experience

RFID technology will continue to be one of the key elements driving digital transformation in retail right now, providing extended ability to accurately track individual items and enriching the omnichannel...

February 02, 2017

TJ Maxx Ignored Omnichannel Customer Experience & Won – But for How Long?

By Kaitlin Noe

On Customer Experience

Even as latecomers to the competitive digital marketplace, retailers can craft their entry point to create an exceptional omnichannel customer experience by meeting the leading edge of millennial expectations. Though...

January 11, 2017

Omni-Channel Customer Experience Trends for 2017

By Centric Digital

On Customer Experience

What kind of changes can incumbent industry leaders and emerging disruptors expect in the realm of customer experience in 2017? Below are some of the most intriguing developments likely to...

December 22, 2016

What You Can Learn From Luxury Retailers’ Omnichannel Approach

By Yousef Khan

On Customer Experience

To replicate a physical store’s experience of exclusivity and luxe online is a very tall order. Instead, luxury brands should focus on conveying a high level of customer service online....