Customer Experience - Digital Transformation | Centric Digital

November 07, 2017

The Anatomy of an Experience Map

By Centric Digital

On Customer Experience

For Financial Services Government Healthcare Retail & Apparel

As digital innovations create more personalized shopping transactions, customers are increasingly choosing brands on the...

Retailers have to meet the expectations of customers, who are increasingly shopping on mobile devices. By targeting and personalizing experiences, companies can increase sales, as well as direct users to lower cost channels for customer service issues.

October 31, 2017

Challenges and Opportunities in Omnichannel Retail Marketing

By Centric Digital

On Customer Experience

For Retail & Apparel

Are retail businesses providing the type of omnichannel customer experiences that today’s consumers crave?

Blockchain technology was first employed eight years ago to devise the bitcoin cryptocurrency, and since, the capability has been leveraged in multiple industries, including financial services, where it possesses multiple uses such as payment authorizations, financial trading, and and identity management.

October 10, 2017

5 Ways Blockchain Technology Will Revolutionize The Way We Do Business

By Centric Digital

On Customer Experience

For Financial Services

We are on the cusp of a radical revolution - this is no hyperbole, and yet most of us remain unaware. Even those that un...

When enhancing digital touchpoints to create seamless interactions between their brands and consumers, retailers must put the customer’s desires and goals first. Capturing the right data and using it to personalize the online shopping experience will lead not only to more frictionless interactions, but also increased loyalty and higher conversion rates.

September 18, 2017

How To Improve Conversions By More Than 50% In Your Ecommerce Store

By Centric Digital

On Customer Experience

For Retail & Apparel

By implementing above-and-beyond customer experience practices, businesses can demonstrate value, create strong purchasi...

Consumers are already primed to be highly engaged with text messaging, but brands across a handful of industries haven’t yet conquered the strategy to take advantage of that predisposition. In retail, companies are now taking note of an opportunity large enough to change the consumer experience permanently.

August 23, 2017

How Will The New iMessage Change Omnichannel Business Interactions?

By Centric Digital

On Customer Experience

For Financial Services Retail & Apparel

In the face of increasing consumer expectations for instant real-time response, Apple’s Business Chat has the opportun...

July 27, 2017

Preview of the Coming Retail Apocalypse

By Centric Digital

On Customer Experience

For Retail & Apparel

Presented with bankruptcies and store closures that have visibly impacted malls and shopping centers, many have declared...

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