October 10, 2017
We are on the cusp of a radical revolution - this is no hyperbole, and yet most of us remain unaware. Even those that understand and appreciate the power of blockchain technology often look no further than bitcoins, which is somewhat reasonable considering that often one cannot be discussed without the other. But once we dig deeper and understand how blockchains function, the implications and the incredible impact they will inevitably have on consumer experience becomes vast.
September 18, 2017
By implementing above-and-beyond customer experience practices, businesses can demonstrate value, create strong purchasing incentives, and turn traffic into sales.
August 23, 2017
In the face of increasing consumer expectations for instant real-time response, Apple’s Business Chat has the opportunity to revolutionize interactions with businesses that are still limited almost exclusively to phone and email.
July 27, 2017
By Brian Quirk
Presented with bankruptcies and store closures that have visibly impacted malls and shopping centers, many have declared we are in the midst of a “retail apocalypse.”
July 21, 2017
Mobile banking has already become the central driver of a completely customer-centered experience in the world of modern banking.
July 11, 2017
The goal and utmost purpose of a digital strategy expert is to help measure and drive digital strategy and transformation. The challenge lies in separating the wheat from the chaff, and focusing on the correct measurements while taking the steps necessary to tactically execute strategies and grow them properly.