Customer Experience

August 23, 2017

How Will The New iMessage Change Omnichannel Business Interactions?

By Jared Stevenson

On Customer Experience

In the face of increasing consumer expectations for instant real-time response, Apple’s Business Chat has the opportunity to revolutionize interactions with businesses that are still limited almost exclusively to phone and email.

July 27, 2017

Preview of the Coming Retail Apocalypse

By Brian Quirk

On Customer Experience

Presented with bankruptcies and store closures that have visibly impacted malls and shopping centers, many have declared we are in the midst of a “retail apocalypse.”

July 21, 2017

5 Realistic Strategies in Omni Channel Banking

By Thomas Preston

On Customer Experience

Mobile banking has already become the central driver of a completely customer-centered experience in the world of modern banking.

July 11, 2017

4 Data Driven Ways to Measure Customer Experience

By Jason Curry

On Customer Experience

The goal and utmost purpose of a digital strategy expert is to help measure and drive digital strategy and transformation. The challenge lies in separating the wheat from the chaff, and focusing on the correct measurements while taking the steps necessary to tactically execute strategies and grow them properly.

June 29, 2017

Web Browser Security and Compatibility in the Mobile Age

By Yousef Khan

On Customer Experience

When information safety is part of a company's digital strategy, it's entirely possible to provide a seamless customer experience that also keeps information secure in your mobile device.

June 21, 2017

5 Retail Companies with Envy-Worthy Customer Experience

By Thomas Preston

On Customer Experience

Retail stores face record closures and stagnating growth in comparison to their ecommerce competitors. Here are five companies facing that trend by leveraging their in-store offerings with digital innovation to deliver a new premium in customer experience.