Customer Experience

October 10, 2017

5 Ways Blockchain Technology Will Revolutionize The Way We Do Business

By Thomas Preston

On Customer Experience

We are on the cusp of a radical revolution - this is no hyperbole, and yet most of us remain unaware. Even those that understand and appreciate the power of blockchain technology often look no further than bitcoins, which is somewhat reasonable considering that often one cannot be discussed without the other. But once we dig deeper and understand how blockchains function, the implications and the incredible impact they will inevitably have on consumer experience becomes vast.

September 18, 2017

How To Improve Conversions By More Than 50% In Your Ecommerce Store

By Sydney Matteson

On Customer Experience

By implementing above-and-beyond customer experience practices, businesses can demonstrate value, create strong purchasing incentives, and turn traffic into sales.

August 23, 2017

How Will The New iMessage Change Omnichannel Business Interactions?

By Jared Stevenson

On Customer Experience

In the face of increasing consumer expectations for instant real-time response, Apple’s Business Chat has the opportunity to revolutionize interactions with businesses that are still limited almost exclusively to phone and email.

July 27, 2017

Preview of the Coming Retail Apocalypse

By Brian Quirk

On Customer Experience

Presented with bankruptcies and store closures that have visibly impacted malls and shopping centers, many have declared we are in the midst of a “retail apocalypse.”

July 21, 2017

5 Realistic Strategies in Omni Channel Banking

By Thomas Preston

On Customer Experience

Mobile banking has already become the central driver of a completely customer-centered experience in the world of modern banking.

July 11, 2017

4 Data Driven Ways to Measure Customer Experience

By Centric Digital

On Customer Experience

The goal and utmost purpose of a digital strategy expert is to help measure and drive digital strategy and transformation. The challenge lies in separating the wheat from the chaff, and focusing on the correct measurements while taking the steps necessary to tactically execute strategies and grow them properly.