Posts by Centric Digital

January 11, 2017

Omni-Channel Customer Experience Trends for 2017

By Centric Digital

On Customer Experience

What kind of changes can incumbent industry leaders and emerging disruptors expect in the realm of customer experience in 2017? Below are some of the most intriguing developments likely to...

November 03, 2016

Aetna, Apple Watch & the Integration of Wearables in Healthcare

By Centric Digital

On Digital Transformation

Aetna, which provides health insurance coverage for 23 million Americans, recently decided that the wellness benefits offered by the Apple Watch make it a worthwhile investment to make for its...

October 20, 2016

How Retail Is Mastering the Omni-Channel Customer Experience

By Centric Digital

On Customer Experience

The apparel sector has always thought itself to be somewhat immune to competition from Amazon, but now there’s a profound change happening in retail that the industry cannot ignore. Digital...

October 11, 2016

How The Digital Customer Experience is Transforming Museums

By Centric Digital

On Customer Experience

About

Museums are now using digital technology to understand and build better customer experiences to help curate and customize a specific journey for each individual during their visit, while enhancing the...

October 06, 2016

American Express needs to Exploit its Digital Advantage over Visa & Mastercard

By Centric Digital

On Digital Transformation

The challenge for AmEx is to avoid using its data advantage solely to drive traditional marketing, and to aim for more than an increase in consumer spending. Have you been...

September 29, 2016

How APIs Are Powering Digital Transformation in Healthcare

By Centric Digital

On Artificial Intelligence

About

The ability to manage APIs in such a way as to protect sensitive personal information is central to today’s healthcare providers, so a basic understanding of what these superbly adaptable...