Measure and take advantage of one of the best assets many retailers have to co-exist alongside digital natives - leveraging their physical presence in their digital strategy. Based upon a subset of the operational best practices of our DIMENSIONS Library, our assessment identifies gaps and opportunities for retailers to deliver omnichannel experiences that directly impact the bottom line. The Omnichannel Benchmark shows retailers the path to increasing sales, store efficiency, and their ability to meet customer expectations.
Centric Digital evaluates your physical and digital presences across 250+ best practices specifically within omnichannel experiences.
Includes Content, Branding Design, Navigation, Interaction Design, Website Usability, Loyalty Programs, Personalization, etc.
Includes Social Media, Email, Customer Service, Voice Assistants, SMS & Push Notifications, Search, Live Chat & Chatbots, etc.
Includes eCommerce Features, Mobile App (Android, iOS, etc.), Endless Aisle, Fulfillment & Shipping, In-Store Kiosks & Displays, etc.
Includes eCommerce Platform, Beacons, Data Analytics, Product Inventory Management. Personalization Engine, etc.
Includes Training, Store Review, Sales, Channel Management, Social Media Management, Data-Driven Culture, Agile Development, etc.
Includes Chief Digital Officer, Digital Skills, Omnichannel Acceleration Team, Store Staff, Organizational Structure, etc.
Discover opportunities to meet omnichannel best practices to grow market share, satisfy customers, and ensure a cohesive experience.
Identify capabilities customers look for in modern retailers.
Identify ways to differentiate in a way Amazon can’t replicate now.
Determine what digital and mobile capabilities drive more traffic to your stores.
Determine what to do in store to continue engagement digitally.
Determine what digital in-store and mobile capabilities increase in-store sales.
Determine what digital capabilities could increase utilization of physical presences.