Transportation | Digital Transformation Articles

Transportation and logistics companies’ use of messaging apps such as Facebook Messenger is yet another way to deliver purchase-specific information to customers.

October 25, 2016

Messaging Apps & Omni-Channel Customer Experience in Transportation & Logistics

By Centric Digital

On Customer Experience

For Government Transportation

Improving customer experience by increasing reliability and staying competitive means going the extra mile to reach ...

Inquiring about customers' priorities and responses gives you the genuine feedback you need in order to make sure your product or service is still filling their needs. These people are your experts; all you have to do is tap into what they want and find out whether you are delivering that solution in the most pleasant possible way. According to eMarkter, the following new media channels are now taking a significant part of this customer discovery process.

September 01, 2016

10 Customer Experience Strategies That Work

By Centric Digital

On Customer Experience

For Financial Services Government Healthcare Retail & Apparel

Of course you want each touch point to be a satisfying one -- but evaluating individual interactions doesn't give yo...

As digital transformation continues to revolutionize every facet of the business world, the supply chain is, inevitably, also feeling the effects. Today, digitizing the supply chain has become a major focus for supply chain professionals. According to the JDA 2016 SCDigest Supply Chain Digitization survey, 64.2% of professionals admitted they were increasing supply chain digitization, while only 19.1% planned to keep things the same and a combined 16.7% were decreasing in some capacity.

June 30, 2016

How Digital Transformation is Revolutionizing the Supply Chain

By Centric Digital

On Digital Transformation

For Industrials Transportation

Can companies become truly lean, responsive and versatile by implementing digital transformation in the supply chain...

There is a clear difference between companies who focus on and invest in customer experience (CX), and those who do not. According to the U.S. Securities and Exchange Commissions, the companies who invested in CX tend to experience up to three times the amount of revenue growth than competitors who do not.

April 19, 2016

What Is Customer Experience and 5 Ways to improve it

By Centric Digital

On Customer Experience

For Automotive Transportation

Outstanding customer experiences don't just happen. They are the result of a carefully coordinated design that works...

Using business analytics is vital to helping companies drive revenue—from gaining an in-depth understanding of consumer behavior to making better, more informed decisions. And because of its ability to drive revenue, the popularity of business analytics software is increasing steadily over time. Overall, in 2011, the revenue from data warehouse management amounted to $7.7 billion and it’s projected to continue the ascent. Meanwhile, the revenue of query, reporting and analysis alone could make up $3.47 billion in revenue by 2018.

April 08, 2016

5 Reasons Why Business Analytics Will Help Drive Revenue for Your Company

By Centric Digital

On Big Data Visualization

For Consumer Packaged Goods Retail & Apparel Transportation

Can using business analytics drive and increase revenue for your company? For the better half of this decad...

IoT sensor technology can transform almost every aspect of our day-to-day lives, from the way we run our businesses to how we manage our homes. As this technology continues to advance, consumer interest has been top of mind. In a recent Forrester poll, U.S. adult consumers were asked the question:

February 10, 2016

Smart World Here We Come: Internet of Things Sensors are Ushering in a New Era

By Centric Digital

On Internet Of Things

For Automotive Government Industrials Transportation

Can internet of things sensor technology bridge the gap between the digital and physical world? With every p...

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