October 25, 2016

Messaging Apps & Omni-Channel Customer Experience in Transportation & Logistics

By Yousef Khan

On Customer Experience

Improving customer experience by increasing reliability and staying competitive means going the extra mile to reach out to your customer base. If you’re seeking to improve efficiency throughout your logistics...

September 01, 2016

10 Customer Experience Strategies That Work

By Centric Digital

On Customer Experience

Of course you want each touch point to be a satisfying one — but evaluating individual interactions doesn’t give you the deeper understanding of the customer’s overall attitude. Have you...

June 30, 2016

How Digital Transformation is Revolutionizing the Supply Chain

By Centric Digital

On Digital Transformation

Can companies become truly lean, responsive and versatile by implementing digital transformation in the supply chain? While many companies are embracing digital transformation when it comes to customer-facing initiatives, a...

April 19, 2016

What Is Customer Experience and 5 Ways to improve it

By Centric Digital

On Customer Experience

Outstanding customer experiences don’t just happen. They are the result of a carefully coordinated design that works to anticipate a customer’s needs and then exceed their expectations. Customer experience is...

April 08, 2016

5 Reasons Why Business Analytics Will Help Drive Revenue for Your Company

By Carlos Mendoza

On Big Data Visualization

Can using business analytics drive and increase revenue for your company? For the better half of this decade, much of the discussion has centered on the idea of big data....

February 10, 2016

Smart World Here We Come: Internet of Things Sensors are Ushering in a New Era

By Yousef Khan

On Internet Of Things

Can internet of things sensor technology bridge the gap between the digital and physical world? With every passing day the Internet of Things is bringing more devices, vehicles, buildings and...