October 25, 2016
By Yousef Khan
Improving customer experience by increasing reliability and staying competitive means going the extra mile to reach out to your customer base. If you’re seeking to improve efficiency throughout your logistics...
September 01, 2016
Of course you want each touch point to be a satisfying one — but evaluating individual interactions doesn’t give you the deeper understanding of the customer’s overall attitude. Have you...
June 30, 2016
Can companies become truly lean, responsive and versatile by implementing digital transformation in the supply chain? While many companies are embracing digital transformation when it comes to customer-facing initiatives, a...
April 19, 2016
Outstanding customer experiences don’t just happen. They are the result of a carefully coordinated design that works to anticipate a customer’s needs and then exceed their expectations. Customer experience is...
April 08, 2016
Can using business analytics drive and increase revenue for your company? For the better half of this decade, much of the discussion has centered on the idea of big data....
February 10, 2016
By Yousef Khan
Can internet of things sensor technology bridge the gap between the digital and physical world? With every passing day the Internet of Things is bringing more devices, vehicles, buildings and...