Posts by Thomas Preston

August 16, 2017

Understanding the Internet of Financial Things: “Fin”-ternet

By Thomas Preston

On Internet Of Things

Financial service institutions should seize the massive growth opportunities that the internet of things is opening up, and implement a carefully structured IoT business strategy sooner rather than later.

July 21, 2017

5 Realistic Strategies in Omni Channel Banking

By Thomas Preston

On Customer Experience

Mobile banking has already become the central driver of a completely customer-centered experience in the world of modern banking.

June 21, 2017

5 Retail Companies with Envy-Worthy Customer Experience

By Thomas Preston

On Customer Experience

Retail stores face record closures and stagnating growth in comparison to their ecommerce competitors. Here are five companies facing that trend by leveraging their in-store offerings with digital innovation to deliver a new premium in customer experience.

May 24, 2017

How Emerging Markets are Tapping into Consumer Banking Technologies

By Thomas Preston

On Digital Transformation

Developing countries are seeing an unprecedented rise in the number of their citizens moving from speculative to banked transactions. Forerunners in the digital transformation of banking are changing the ways...

February 09, 2017

How Governance and Fintech Regulation Influence the Finance Sector

By Thomas Preston

On Digital Transformation

As the cost of compliance continues to rise, financial institutions are coming under increasing pressure to find technological solutions and develop a winning digital strategy that must maintain agile awareness...

December 20, 2016

How Saks Sacks Its Competitors with a Better Customer Experience Strategy

By Thomas Preston

On Customer Experience

While luxury retailers once maintained a narrative that said their shoppers weren’t going to be lured online, the sales figures have created an entirely different story. Saks Fifth Avenue has...