Posts by Thomas Preston

May 24, 2017

How Emerging Markets are Tapping into Consumer Banking Technologies

By Thomas Preston

On Digital Transformation

Developing countries are seeing an unprecedented rise in the number of their citizens moving from speculative to banked transactions. Forerunners in the digital transformation of banking are changing the ways...

February 09, 2017

How Governance and Fintech Regulation Influence the Finance Sector

By Thomas Preston

On Digital Transformation

As the cost of compliance continues to rise, financial institutions are coming under increasing pressure to find technological solutions and develop a winning digital strategy that must maintain agile awareness...

December 20, 2016

How Saks Sacks Its Competitors with a Better Customer Experience Strategy

By Thomas Preston

On Customer Experience

While luxury retailers once maintained a narrative that said their shoppers weren’t going to be lured online, the sales figures have created an entirely different story. Saks Fifth Avenue has...

November 01, 2016

Digital Strategy Takes Visa Everywhere They Need to Be

By Thomas Preston

On Digital Strategy

A company-wide commitment to adaptation has transformed Visa from a tradition-bound payment and financial giant to an agile technology company processing 56,000 transactions per second. Visa was once all about...

March 21, 2016

3 Customer Experience Factors Affecting Healthcare and How to Improve Them

By Thomas Preston

On Customer Experience

About

The direction for healthcare providers is clear: as patients become more empowered, there will be a greater expectation from their providers to deliver a streamlined customer experience. Superior customer experience...