Posts by Jared Stevenson

August 23, 2017

How Will The New iMessage Change Omnichannel Business Interactions?

By Jared Stevenson

On Customer Experience

In the face of increasing consumer expectations for instant real-time response, Apple’s Business Chat has the opportunity to revolutionize interactions with businesses that are still limited almost exclusively to phone and email.

August 04, 2017

Disruption in Consulting: How Consultants are Adapting to Help Clients Succeed

By Jared Stevenson

On Digital Transformation

As Fortune 500 companies across industries face current or coming disruption, consulting firms must adapt to the landscape so their clients can succeed.

July 19, 2017

How Financial Services Can Better Utilize Digital Channels for More Effective Cross-Sell Opportunities

By Jared Stevenson

On Digital Strategy

Developing relationships with banking customers is increasingly more important for financial institutions as a correctly-handled cross-channel approach will naturally result in increased customer loyalty, and the use of more products and services from the brand that they feel identified with.

June 15, 2017

The Role of IoT in Retail’s Digital Transformation

By Jared Stevenson

On Digital Transformation

When companies undergo digital transformation, they necessarily and strategically establish a position in the Internet of Things (IoT): the context where the new normal of user experience and data-informed personalization is realized.

May 25, 2017

Going “Beyond the Pill” in Healthcare IoT

By Jared Stevenson

On Internet Of Things

About

Tumultuous changes in health care have placed consumers in a crisis, and providers are going beyond simple diagnosis and treatment to provide more comprehensive services that are enabled by digital...

May 17, 2017

Bridging The Retail/Digital Divide In Customer Experience Marketing

By Jared Stevenson

On Customer Experience

As their market share is challenged by dedicated ecommerce sites, retailers are adopting several digital strategies that enable them to compete in the new omnichannel competitive space. Ecommerce is conquering retail...